Your First Name/Last Name

Address

Postal code/ CITY

Banking Ombudsman

Address

Postal code/ City

Dated at [your city], on [specify the date].

Subject : Letter of referral

Dear Sir/Madam,

Since [since when you have been with your bank], I am a client of [your bank name] and I have a deposit account No. [your account number] at the [location of your bank branch] branch.

 I am currently in dispute with my bank. In fact, [explain your problem and steps taken to resolve it].

 Since then, I have sent several letters to my bank, of which I enclose copies. I have also met the branch director, but no amicable agreement could be reached.

 As a result, I seek your help and ask you to intervene with [your bank name] so that this file progresses quickly.

Awaiting your reply, please accept, Madam/Sir, my distinguished regards.

[Your signature]